1. Information Concerning the Processing of Personal Data

Your data security is important to us, and consequently, we prioritise handling your data responsibly.

In the following sections, you can read how JackpotButler (“we,” “us,” or “our”) processes personal information about you when we act as a data controller, as well as which rights you have.

2. JackpotButler’s Role as Data Controller

We process a range of personal data in connection with the operation of our company in order to better serve you. Primarily, we collect and process general (non‑sensitive) data.

If you have any questions concerning our processing of your personal information, contact us at contact@jackpotbutler.com.

3. Personal Information We Collect & Its Purpose

3.1 Registration as a New User / Player

When you register as a new user, we collect your name, email address, telephone number and any additional information you provide.

We process this data to fulfil our agreement with you, maintain user registers, invoice, conduct statistical analysis, ensure quality, and provide general services, marketing and sales. Processing is based on your consent (GDPR Art. 6 1 (b)).

3.2 Customer Service & Communication

When you contact customer service via email, we record the personal information you provide so we can assist you and process any rights‑related requests.

Processing also helps us develop, adapt and improve our services (consent: GDPR Art. 6 1 (b); legitimate interests: GDPR Art. 6 1 (f)).

3.3 Marketing Recipients

For marketing, we process your name, contact details, preferences, and engagement data (e.g. opens, clicks). This allows us to send relevant updates, promotions, and cross‑promotions, and refine future marketing.

We send electronic marketing only with your consent where required by law. You can revoke consent at any time.

Legal basis: legitimate interests (GDPR Art. 6 1 (f)) and/or consent (GDPR Art. 6 1 (a); Marketing Act §10).

3.4 Social Media Sign‑Up

When you sign up or connect via social media (e.g. Facebook), we access basic profile information you have made public.

Processing purposes mirror those listed under registration and customer service (consent: Art. 6 1 (b); legitimate interests: Art. 6 1 (f)).

3.8 Other General Purposes

We may enrich the above information with publicly available sources to meet legal obligations, reporting requirements or in connection with a business transfer or merger (legal basis: Art. 6 1 (c) & (f)).

4. Minors

Our websites and services are not designed or targeted toward persons under 18. If we discover data from a minor, we will delete it. If you believe a minor has provided data, please contact us.

5. Sharing of Your Data with Third Parties

We may disclose your data to suppliers, service providers, White‑Label Brands, group affiliates, auditors, contractors, advisors, public authorities, identity‑verification and fraud‑prevention services, credit agencies, payment providers and banks—strictly for legitimate business or legal reasons.

Where we use data processors, they act solely on our instructions and under data‑processing agreements that safeguard your information.

6. Use of Third‑Party Services

Our Privacy Policy does not apply to third‑party websites, services or apps linked to or integrated with our services. Review their privacy policies carefully; we accept no responsibility for those sites.

7. Transfer of Personal Data to Non‑EU/EEA Countries

We may transfer data outside the EU/EEA. Where the destination country lacks an adequacy decision, transfers rely on European Commission Standard Contractual Clauses or equivalent safeguards.

8. Storage Period, Data Integrity & Security

We keep data no longer than necessary. Account data remains while your account is active and as long as required to meet legal obligations (e.g. gambling and AML regulations).

JackpotButler prioritises information security and employs robust technical and organisational measures, audited regularly.

9. Your Rights

You may withdraw consent or object to processing based on legitimate interest at any time. Your GDPR rights include:

• Right of access – obtain confirmation and a copy of your data.
• Right to rectification – correct inaccurate or incomplete data.
• Right to erasure – request deletion in certain cases.
• Right to restrict processing – limit processing in specific circumstances.
• Right to object – object, notably to direct marketing.
• Right to data portability – receive data in a machine‑readable format.
• Right to complain – lodge a complaint with the Data Inspectorate.

10. Updates

We regularly review and update this Policy. The latest version is always available on our websites.

11. Cookies Policy

We and third parties use cookies to analyse online activity and personalise marketing. Some content is accessible only if cookies are enabled. Cookies cannot run programs or deliver viruses. For most processing we rely on consent (Art. 6 1 (a)), legitimate interests (Art. 6 1 (f)) and Section 3 of the Cookie Order.

A cookie is a small text file stored in your browser to recognise your device and gather information about your browsing behaviour. Almost all websites use cookies.